Frequently Asked Questions

After a successful order, you should receive an order confirmation using the email address entered during checkout.

If you believe you placed an order but cannot find the confirmation, check your spam or junk folder first. If you still cannot locate it, contact care@houseofdesade.com.

Contact us as soon as possible at care@houseofdesade.com and include your order number.

We will try to assist before the order enters fulfillment or shipment, but we cannot guarantee that changes or cancellations will still be possible once processing has begun.

Email care@houseofdesade.com as soon as possible with your order number and the correct address.

Address changes cannot be guaranteed after an order has entered processing or shipment.

Our normal processing time is 1–3 business days. After dispatch, estimated transit time is 6–12 business days.

This gives a total estimated delivery time of 7–15 business days.

Business days are Monday through Friday, excluding applicable public holidays.

More detail is in our Shipping & Delivery Policy.

The normal order cutoff is 5:00 PM Central Time (CT), Monday through Friday.

Orders received after the cutoff begin processing from the next applicable business day.

House of Desade currently serves customers within the United States. Availability to your exact delivery address is confirmed during checkout.

Free standard shipping in the US.

Where tracking is available, tracking information is provided after dispatch.

Tracking events may occasionally take time to appear after a parcel has entered the carrier network.

Carrier scans are not always immediate. A parcel can sometimes move through the shipping network before a new tracking event appears.

If your order is still within the normal 7–15 business-day estimated delivery period, continue checking the tracking information for new updates.

If the estimated delivery period has passed, contact care@houseofdesade.com with your order number.

First check your mailbox, entrance, delivery area, household members, and any safe location where the carrier may have left the parcel.

If you still cannot locate it, contact us and provide your order number and available tracking information.

In some circumstances, products from the same order may be dispatched separately. If that occurs, you may receive more than one shipment and separate tracking information where available.

Eligible products may be returned within 30 calendar days after receiving the order.

For an ordinary change-of-mind return, the product must be returned in its original condition, unused and unworn, with any original packaging, accessories, tags, or protective materials supplied with it where applicable.

Full conditions are in our Returns & Refunds Policy.

Eligible returns are sent to our designated return centre in China:

The registered office of Worldwide Apparel Group LLC is not the return address.

You may contact us before returning an item so we can help identify your order and provide practical guidance, but the return address is published directly and is not withheld pending approval.

For an ordinary change-of-mind return, the customer is responsible for arranging and paying the direct cost of return shipping.

Different rules apply where an item is defective, damaged, incorrect, or otherwise not as described. We do not automatically require you to bear costs that House of Desade is responsible for under applicable law or the agreed resolution.

House of Desade does not charge a separate restocking fee for an eligible ordinary change-of-mind return.

Approved refunds are generally issued to the original payment method.

Once House of Desade has issued the refund, your bank or payment provider may require up to 10 business days to make the credit visible on your account.

Contact care@houseofdesade.com and include your order number and a clear description of the issue.

Photographs may be useful where they help us identify the problem. Faulty, damaged, incorrect, or misdescribed goods are handled separately from an ordinary change-of-mind return.

Direct exchanges are not guaranteed. If you would like another product or variant, contact customer service and we will explain the options available for your order.

House of Desade's United States payment setup is based on:

Visa, Mastercard, Apple Pay, Google Pay, and Shop Pay.

Diners Club and Discover may also be available where supported by the checkout and payment provider.

The payment methods actually available for your specific order are the methods displayed during checkout. See also Payment Methods.

Not necessarily. Digital-wallet availability can depend on your device, browser, account, payment method, and checkout eligibility.

The United States store uses U.S. dollars (USD) unless checkout clearly states otherwise.

Payments can be declined by your bank or payment provider for reasons such as incorrect billing details, insufficient funds, security checks, card restrictions, or authorization failure.

Check the information entered and contact your bank or payment provider if the problem continues.

Check the individual product page for the current price, available options, dimensions, materials, care information, and other product-specific details provided for that item.

We aim to present products accurately. However, screen settings, lighting, photography, and device displays can affect how colors and finishes appear.

Product specifications stated on the individual product page should be reviewed before ordering.

Personal information may be used to process orders, provide customer service, support shipping and tracking, process payments, operate the website, measure performance, and conduct permitted marketing and advertising activities.

Please refer to our Privacy Policy for full details.

Use the unsubscribe link contained in the relevant promotional email.

Unsubscribing from promotional marketing does not prevent necessary transactional emails about an order, payment, refund, delivery, or customer-service matter.

Email: care@houseofdesade.com

If your question concerns an existing order, include your order number whenever possible. You can also use our Contact page.

House of Desade is operated by:

Worldwide Apparel Group LLC
2106 House Ave, Suite 614
Cheyenne, WY 82001
United States