Contact Us

Questions about an order, delivery, return, refund, product, or payment? Contact House of Desade and include your order number where applicable so we can identify your purchase efficiently.

Order Enquiries

If your message concerns an existing order, please include your order number and the email address used during checkout. This helps us locate the relevant order information.

Shipping and Tracking

For questions about delivery or tracking, include your order number and, where available, the tracking number shown in your shipment information.

Please refer to our Shipping & Delivery Policy for our normal processing and estimated delivery timeframes.

Returns and Refunds

For return eligibility, return instructions, the designated return address, and refund information, please refer to our Returns & Refunds Policy.

Damaged, Incorrect, or Defective Items

If an item arrives damaged, defective, incorrect, or materially different from what you ordered, contact care@houseofdesade.com.

Please include your order number and a clear description of the issue. Photographs may be useful where they help us understand the problem.

Payment Questions

If you experience a payment issue, first verify the information entered at checkout and, where necessary, contact your bank or payment provider.

If you still need assistance with the House of Desade checkout, email care@houseofdesade.com.

Please never send complete card numbers, security codes, passwords, or other sensitive banking credentials by email.

Privacy Requests

Questions or requests concerning personal information may also be sent to care@houseofdesade.com. Please clearly describe the nature of your privacy request.

Business Correspondence

House of Desade is operated by Worldwide Apparel Group LLC. The address below is the company's registered office and legal business address.