Returns & Refunds

We want you to have clear information about returning an order. House of Desade offers eligible customers a 30-day return period beginning on the date the order is received.

30-Day Return Period

Eligible products may be returned within 30 calendar days after delivery. To qualify for a change-of-mind return, the item must be returned in its original condition, unused and unworn, with any original packaging, accessories, tags, or protective materials supplied with the product where applicable.

Please handle jewelry carefully while deciding whether to keep it. Products showing signs of wear, damage, alteration, misuse, or other deterioration occurring after delivery may not qualify for a full change-of-mind refund.

This commercial return policy does not limit any rights you may have under applicable law where a product is defective, damaged on arrival, incorrectly supplied, or otherwise not as described.

How to Return an Order

You may contact our customer service team at care@houseofdesade.com before sending your return. Please include your order number so we can help identify your parcel and provide practical return guidance.

Contacting customer service is recommended for smoother processing, but the return address is provided below and is not withheld pending approval.

When returning your order, we recommend using a trackable shipping service and keeping your shipping receipt or other proof of dispatch until your refund has been completed.

Return Address

Our designated return centre is located in China. Do not send returns to our registered office or warehouse unless we have specifically confirmed in writing that a different destination applies to your return.

Return Shipping Costs

For an ordinary change-of-mind return, you are responsible for arranging and paying the direct cost of shipping the product to the return address above.

International return-shipping costs can vary depending on the carrier, parcel size, weight, service level, and shipping location. House of Desade does not add a separate restocking fee for eligible change-of-mind returns.

Different rules apply when an item is defective, damaged on arrival, incorrectly supplied, or otherwise not as described. Where House of Desade is responsible for the issue, we will not automatically require you to bear return costs that we are responsible for under applicable law or the agreed resolution.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact care@houseofdesade.com as soon as reasonably possible.

Include your order number and a clear description of the issue. Photographs may be requested where they help us assess the problem, but requesting photographs does not reduce any rights available to you under applicable law.

We will review the circumstances and provide an appropriate resolution, which may include a replacement, refund, or another remedy where applicable.

Refunds

Once a returned item has been received and assessed, we will let you know the outcome. If the refund is approved, it will be issued to the original payment method, unless another method is required or validly agreed.

Once issued, a refund may take up to 10 business days to appear on your original payment method, depending on your bank or payment provider.

The payment-provider processing period begins after House of Desade has issued the refund. Your bank or card provider may require additional internal processing time before the credit becomes visible on your account.

Original Shipping Charges

For an ordinary change-of-mind return, any original expedited or optional shipping charges are not refundable unless required by applicable law.

If a refund relates to an error attributable to House of Desade, such as an incorrect or defective product, any applicable shipping-cost treatment will be determined as part of the resolution and in accordance with applicable law.

Exchanges

We do not guarantee direct product exchanges. If you would like a different product or variant, contact our customer service team and we will advise you on the available options for your order.

Refused or Undeliverable Parcels

Refusing delivery is not the recommended method for returning an order. Parcels that are refused, unclaimed, or returned by the carrier may require additional handling before we can determine their status and any refund due.

If you no longer want an order that is already in transit, we recommend accepting delivery and returning it through the normal return process described on this page.

Return Responsibility

Until a return reaches the designated return centre, you remain responsible for choosing an appropriate shipping method and for retaining evidence that the parcel was sent. House of Desade cannot confirm receipt of a return that has not reached the return destination.

Questions About a Return

If you need assistance with a return or refund, contact: care@houseofdesade.com. Please include your order number whenever possible.