Shipping & Delivery

This page explains how House of Desade processes and delivers orders within the United States, including our normal processing and estimated delivery timeframes.

Where We Ship

House of Desade currently serves customers within the United States. Availability to a specific delivery address is confirmed during checkout.

Order Processing

Orders are normally prepared for shipment within 1–3 business days.

Our order cutoff is 5:00 PM Central Time (CT), Monday through Friday. Orders received after the cutoff are treated as received on the next business day for processing purposes.

Orders placed on weekends or applicable public holidays begin processing on the next business day.

Processing time is separate from transit time. Once an order has completed processing and has been dispatched, the estimated transit period begins.

Estimated Delivery Time

After dispatch, standard transit normally takes approximately 6–12 business days.

When the normal processing period and transit period are combined, the estimated total delivery time is approximately 7–15 business days from the applicable order-processing date.

These are estimated delivery ranges rather than guaranteed delivery dates. Actual delivery can occasionally be affected by circumstances outside normal processing and transportation schedules.

Shipping Charges

Standard shipping within the United States is free.

You will have the opportunity to review the applicable order total before submitting payment.

Order Confirmation

After an order is successfully placed, an order confirmation is sent to the email address provided during checkout.

Please review your order details carefully. If you notice an error in your delivery information, contact care@houseofdesade.com as soon as possible.

We will try to assist with requested address changes before dispatch, but changes cannot be guaranteed once an order has entered processing or shipment.

Tracking Your Order

Where tracking is available for your shipment, tracking information will be provided using the contact details associated with your order.

Tracking information may not update immediately after dispatch. Carrier scans and tracking events can occasionally take time to appear.

Multiple Shipments

In some circumstances, items from the same order may be dispatched separately. If this occurs, you may receive more than one parcel and separate tracking information where tracking is available.

A split shipment does not change the amount you paid for the products in your order.

Delivery Delays

Delivery estimates can occasionally be affected by carrier disruption, severe weather, public holidays, unusually high shipping volumes, address issues, or other circumstances outside our reasonable control.

If your order has not arrived after the estimated delivery period, contact care@houseofdesade.com with your order number so we can review the available shipment information.

Delivered but Not Received

If tracking shows that a parcel has been delivered but you cannot locate it, first check the delivery location, mailbox, entrance, household members, and any safe location where the carrier may have left the parcel.

If the parcel still cannot be located, contact us at care@houseofdesade.com and include your order number and available tracking information.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

If an order cannot be delivered because the address supplied at checkout was incomplete or incorrect, contact us so we can review the available options for the shipment.

Damaged Parcels or Incorrect Items

If your order arrives damaged, contains the wrong item, or has another delivery-related problem, contact care@houseofdesade.com as soon as reasonably possible.

Please include your order number and a clear description of the issue. Photographs may be useful where they help us identify shipping damage or an incorrect product.

Returns

Shipping an order to you and returning an order are separate processes. For information about eligibility, return shipping, refunds, and our designated return centre, please refer to our Returns & Refunds Policy.

Questions About Delivery

For questions about an order or shipment, contact: care@houseofdesade.com. Please include your order number whenever possible.