Track Your Order

Where tracking is available, House of Desade provides tracking information after your order is dispatched.

How tracking works

Tracking details are sent after dispatch, usually to the email address used at checkout. Use the tracking number or tracking link in that message to follow the shipment.

Tracking events may take time to appear after a parcel has entered the carrier network. A shipment can move through the network before a new scan is shown.

Delivery estimates

House of Desade currently ships within the United States. Processing is normally 1–3 business days. Transit after dispatch is normally 6–12 business days. The estimated total is 7–15 business days from the applicable order-processing date.

These are estimates, not guarantees, unless expressly stated otherwise for an order. Business days are Monday through Friday, excluding applicable public holidays. The order cutoff is 5:00 PM Central Time (CT), Monday through Friday.

See the Shipping & Delivery Policy for the full shipping terms.

If tracking has not updated

  • If your order is still within the normal 7–15 business-day estimated delivery period, continue checking the tracking information for new updates.
  • If the estimated delivery period has passed, contact care@houseofdesade.com with your order number.

If tracking says delivered

First check your mailbox, entrance, delivery area, household members, and any safe location where the carrier may have left the parcel.

If you still cannot locate it, contact us and include your order number and any tracking information you have.

Need help with an existing order? Email care@houseofdesade.com and include your order number. You can also use the Contact page.